And that’s when the fight started… Now say this! When I’m counseling an individual one-on-one or coaching a leader, quite often the client will tell me about a conflict they’re going through. And they’re wondering how to handle it. Some of the situations can seem a little funny from the outside, but I know they’re confused and hurting on the …
Tactical Talk: How to Correct and Communicate When Rage Is in the Room
Tactical Talk: How to Correct and Communicate When Rage Is in the Room Whether you’re at work, at home, or in high-stakes field situations, there will come a time when you need to correct behavior, redirect inappropriate conduct, and protect yourself from verbal aggression or escalating conflict. Whether it’s a resistant employee, a belligerent coworker, or a frustrated family member, …
Make communication your top priority now or you’re in trouble
How healthy is your organization? How healthy are your key relationships? These may sound like tough questions, but they’re quite easy to answer. The health of any organization is directly related to the quality of the communication in that organization. And the same thing is true of every relationship you have at work and at home. Unfortunately, many organizations and …
2 Ways to Be Self-Empowered and Emotionally Intelligent Now!
With Christmas coming soon, as I sit in an airport, about to fly on to my next client engagement, they’re playing the song “Tis the Season to be Jolly” over the speaker system. That’s great. I love this time of the year, all the music, festivities, and the true meaning of Christmas. But if we’re going to be really real with each …




