The startling question that determines your degree of success

My first career was in corrections, working as a counselor in a juvenile reformatory.  I worked with robbers, pimps, addicts, and hustlers.  And most of the boys came from really tough circumstances. Nonetheless, I would constantly tell them that their future … their success and achievement or their failure and setback … would all be determined by their answer to …

How to Resolve A Conflict with More Respect and Less Hurt

Common courtesy is no longer common practice.  Indeed, rudeness, crudeness, and disrespect are flourishing.  And in some cases, disrespect is esteemed as a sign of cleverness or assertiveness. Nothing could be further from the truth. Disrespect is still as dehumanizing and inappropriate as ever. And disrespect is almost always ineffective when it comes to resolving a conflict. So what can …