The #1 Secret to Better Relationships? Treat The Other Person Like a Customer.

It was a major turning point in my life.  I had earned the CSP (Certified Speaking Professional) and been inducted into the Speaker Hall of Fame, along with the likes of President Ronald Reagan, General Colin Powell, and best-selling authors Ken Blanchard and Jack Canfield.  My speaking career was going gang busters.  I was being asked to speak everywhere almost …

The ONE question that everybody asks. The ONE answer that gets people to do what you want.

Everybody in the world asks the same question. All executives, all managers, supervisors and coworkers. Even all spouses, partners and parents ask the same question. So what’s the question? If you don’t know, you’re in trouble. And if you don’t know the answer to the question, you are having a lot more stress, anger, anxiety, frustration, and disappointment than you …

Leadership: Are you an energy giver or an energy sucker?

You are never a neutral.  You are always making a difference.  You’re making your workplace a better or poorer place to work. And you’re making your family a better or poorer place to live. Basically, it all comes down to energy.  You’re either injecting energy into the people around you or you’re sucking it out of them. So let me …