If you want to be seen, stand up. If you want to be heard, speak up. If you want to be loved, shut up and listen. The most important thing you can do when someone comes to you for help is to LISTEN, LISTEN, LISTEN. Don’t think you have to come up with some useful suggestion. Your job is to …
The Relationship Recipe
If you think relationships are a lot of work, try doing everything all by yourself. Relationships are difficult — because people are strange. They want a place in the front of the bus, the back of the church, and the middle of the road. Tell people there are 300 billion stars, and they’ll believe you. But tell them that a …
It's Better To Look Stupid Than To Be Stupid
Asking stupid questions is always better than correcting stupid mistakes. I spent fifteen years as a university professor, and I’ve spent the last fifteen years as a professional speaker in several hundred organizations. One thing I’ve noticed in both environments is people’s reluctance to ask questions. No one wants to give the impression of not knowing something. That’s sad, but …
Goodwill Hunting
Goodwill takes a long time to build; bad will takes just a moment. If you’re in the customer service business, you know that customer satisfaction, enthusiasm, and loyalty are not instantaneous. What is customer service? It is goodwill is built over time and through several acts of kindness. Unfortunately, months of goodwill can be destroyed by three seconds of sarcasm …