People who fight fire with fire end up with ashes. No one likes criticism. But it’s a fact of life. There’s simply no way you’re going to go through life without some criticism. Of course, our culture tries to minimize the impact of criticism by saying, “Sticks and stones may break my bones, but words will never hurt me.” That’s …
Four Ways To Make Customers Feel Like Royalty
Don’t worry about serving your customers. Somebody else in another company is always willing to do it. It doesn’t matter if you’re a professional, a manager, a support person, a sales person, a housewife, or househusband. You’ve got a customer somewhere. You’re in the customer service business. And your success as a person or your survival as an organization will …
No One Will Do Your Professional Development For You
It’s always easier to make a comment than make a difference. It amazes me how some people behave at sporting events. There may be a boxing event, for example, where two superbly conditioned athletes are in the ring. They’ve been working out, six hours a day, six days a week, for six years. They’re down to 3% body fat and …
Don't Shoot The Messenger
You don’t have to get up to leave the room. All of us are probably guilty of tuning out information we don’t want to hear. At work we may label the bearers of bad news as “nay-sayers,” as people who are doing nothing more than fight the changes that are being implemented. At home we may see the negative comments …