You can catch a lot more fish with worms than strawberries. I like to ask the people in my audiences if they like to eat strawberries. Most of the hands go up. Yes, they do. They love them. Then I ask them if they like to go fishing. Quite a few hands go up. “Well,” I ask, “How many of …
The Fearless Leader Makes the Impossible Possible
Leaders are visionaries with a poorly developed sense of fear and no concept of the odds against them. They make the impossible happen. You’ve heard it said that leaders bring out the best in others. That’s not necessarily true. Good leaders certainly do, but bad leaders can just as easily shut down the potential in others. Good leaders create an …
You Can't Be a Leader Without Good Communication Skills
Never deprive someone of hope. It may be all he has. During the 13th century, King Frederick, the head of the Holy Roman Empire, conducted a most unusual experiment. He wondered what language babies would speak if no one ever spoke to them. So he gathered together a large number of babies for his experiment. The caretakers were instructed to …
The Two Pillars Of Customer Service
If you think customers aren’t important, try doing business without them for ninety days. During the last ten years, you’ve heard the words “customer” and “customer service” preached over and over again. Thousands of company mission statements have addressed these issues, and thousands of training sessions have been dedicated to them. So you’d think we could forget about that topic …