People crave appreciation. No one ever gets too much appreciation, and yet appreciation is at the very heart of every strong relationship and every bit of peak performance. Years ago Rodney Dangerfield said “I get no respect.” Perhaps all of us can relate to that feeling at some level. After all, the number one job complaint in the country is …
Be "The Man In The Arena"
“The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again…who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither …
Goodwill Hunting
Goodwill takes a long time to build; bad will takes just a moment. If you’re in the customer service business, you know that customer satisfaction, enthusiasm, and loyalty are not instantaneous. What is customer service? It is goodwill is built over time and through several acts of kindness. Unfortunately, months of goodwill can be destroyed by three seconds of sarcasm …