A lot of the really important things in life boil down to simple truths. One of them is trust. Trust is a must or the relationship will bust. In other words, you can’t go any further with someone in a personal or professional relationship than your trust level will allow. Another simple truth. Trust is not a constant. You’re always building or …
My mistake! Mastering the apology
I messed up on last week’s Tuesday Tip on how to deal with Exploders. And some of you called me out on that. Thanks for the feedback. In case you missed that edition of the Tuesday Tip, I used pronouns that implied this was a problem that applied to only one gender and of course, that’s not the case. There are lots of …
Exploders: How to stop them and change them
You want peace of mind. You want it every day everywhere. And then an Exploder comes along and erupts in front of you or on top of you. If you don’t know how to defuse them, your peace of mind is suddenly shattered, your professional composure is scattered, and your productivity is reduced. The good news is you can defuse …
Who cares if you’re a lousy listener? Do this now!
Who cares if you’re a lousy listener? If you’re a leader, your coworkers care a lot about your listening or lack of it. One study asked several thousand workers to identify the most serious faults observed in executives. The most frequently cited response, mentioned by 68% of the respondents, was the failure of the boss to listen, to see the …




