You are never a neutral. You are always making a difference. You’re making your workplace a better or poorer place to work. And you’re making your family a better or poorer place to live. Basically, it all comes down to energy. You’re either injecting energy into the people around you or you’re sucking it out of them. So let me …
Men, Women, Conflict, and Communication
When my daughter was seven, we were watching a TV program that showed a young man and woman jumping into bed together shortly after they had met. I didn’t like the message it was sending to my daughter, so I thought we needed to talk. So I said, “Shelley, that TV program isn’t real. Typically a young man and woman …
4 Rules That Prevent Destructive Conflict
Conflict and putdowns. The news is filled with those stories every day. It’s even the central theme in our TV sitcoms. Almost every episode is based on conflict and people who handle it poorly. In fact, much of the so-called “humor” in sitcoms is nothing more than a series of destructive, damaging putdowns. As a result, I don’t watch much …
5 Keys to Getting Through Conflict
Talk to a senior citizen about changes they’ve seen in communication the last 75 years, and you’ll hear dismay in their voices. They’ll describe a time when a child would never even dream of sassing back a parent, and an employee would never think of using the coffee break as a time to rip apart the boss. They’ll describe a …


