Fun and work are not opposites. In fact, they go together. Employees work harder and customers spend more money in an atmosphere of fun. As I travel and speak across the world, one of the most frequent job complaints I hear is “The fun is gone.” With increasing work loads, the fast pace of change, and the challenges of recruitment …
Embrace Change – But Don't Be A Ship Without A Rudder
Open your arms to change, but don’t let go of your values. A few years ago, I used to hear people say: “America, love it or leave it.” In other words, “This is a great country. Don’t mess it up by trying to change too much of it.” Today, it might be more appropriate to say: “Change. Move with it …
An Enthusiastic Customer Is A Return Customer
It’s nice to have “satisfied” customers, but it’s the “enthusiastic” customers that really count. When customer service employees are asked if they provide good service, almost everyone says “yes.” Almost no one says, “No, I’m really lousy at customer service.” That raises a question. If everyone in the country thinks they provide good customer service, then why are customer satisfaction …
Your Sound Body Still Needs a Sound Mind
The average person spends $1000 a year on the outside of his head but only $10 a year on the inside of his head. Something is radically wrong with this picture. The average person doesn’t think twice about spending money on the APPEARANCE of his head. Whether it’s shaving cream and razors for men, or beauty creams and makeup for …