The Two Pillars Of Customer Service

If you think customers aren’t important, try doing business without them for ninety days. During the last ten years, you’ve heard the words “customer” and “customer service” preached over and over again. Thousands of company mission statements have addressed these issues, and thousands of training sessions have been dedicated to them. So you’d think we could forget about that topic …

Three Ways To Strengthen Your Relationship

Friends are angels who lift us to our feet when our wings have trouble remembering how to fly. One of the more prominent Presidents in U.S. history was Theodore Roosevelt. His politics made a huge difference in the world, but it was his people skills that made it all possible. Roosevelt said, “The most important single ingredient in the formula …

The Five Barriers To Great Relationships

Good friends are hard to find, harder to leave, and impossible to forget. If you were to look at my brochure, it outlines the nine different programs that I deliver. On the cover you would see my goal. It reads, “Peak Performance…all the time…no matter what!” It’s my goal for every one of my presentations, and it’s my goal for …