The Customer Is Always Right…Right?

The customer is always right … sometimes confused, misinformed, rude, stubborn, changeable, and even downright stupid, but never wrong. Today’s tip might sound a bit harsh or even a bit extreme. It makes the customer so important that he’s almost god-like. That’s correct. But don’t take it from me. I defer to Sam Walton, the brilliant founder of Wal-Mart. He …

Live On Purpose, Not By Accident

There are many definitions of “success,” but the only “true” definition is living your life on purpose, instead of by accident. Troyal went to Oklahoma State University on a javelin-throwing scholarship, but athletics did not feel like his real calling. So he asked himself a crucial question: “If God came to earth with a box containing the reason for my …

Change Requires Commitment

Four frogs are sitting on a log. One decides to jump. How many are left? Most people say “three.” The answer is “four.” Just because one decides to jump doesn’t mean he does it. Decision does not automatically translate into action. That’s one of the myths in change management. Too often I hear leaders and managers telling their employees: “We’re …