The Art of Being a Tactful Leader

When you give constructive criticism to another person, it’s not good enough to have “truth” on your side. You’ve got to know how to communicate it as well. Make sure you know the art of being tactful. As Baltasar Gracian wrote, “Cultivate tact, for it is the work of culture…the lubricant of human relationships, softening contacts and minimizing friction.” He’s …

Are You Encouraging “Ownership” In Your Employees?

In addition to reinforcing the right behaviors, you’ll also need to ENCOURAGE OWNERSHIP if you want your employees to do superior work. The Romans learned that 2000 years ago. After building an arch, they would have the lead engineer stand beneath it as they removed the scaffolding. If the arch didn’t hold, the engineer was the first to know. Likewise, …