Trust Is The Ultimate Competitive Advantage

There’s been a lot of talk in the media and amongst the politicians that integrity and character are old fashioned, outdated concepts. How a person behaves and what a person says are “private” matters that should be of no concern to anyone else. Don’t believe it. When it comes to customer loyalty, for example, nothing is more important than the …

Trust Is A Must Or The Relationship Will Bust

According to Communication World, 64% of the workers say they often don’t believe what management says. No wonder, in one study, only 15% of managers say their communication reflects the “whole truth.”  The trouble is–it’s not easy to tell the “whole truth” in times of change.  Managers think they’ll have a better chance of inspiring employee commitment if they sugar …