Try Tipping Before The Meal Arrives

T.I.P. = To Insure Promptness + To Improve Performance In most of our cultures, we’re taught to “tip” a service person AFTER he/she has completed a job — IF the job was satisfactory. But I’m told that’s exactly the opposite of how “tips” were originally used. In days gone by, a person would “tip” someone in advance. That would insure …

The Importance of Having Fun

“You can learn more about a person in an hour’s worth of play than in a day of conversation.”  Plato During the last three weeks I’ve addressed three of the four pillars of teamwork outlined by Laser Quest. I’ve written about Communication, Cooperation, and Trust. But the fourth pillar of FUN is also necessary. When Laser Quest talks about FUN, …

Trust Is A Pillar Of Any Effective Team

“Trust is the lubrication that makes it possible for organizations to work.” Warren Bennis Bennis is right. As one of the most respected researchers in the last 50 years, Bennis learned that there is no substitute for trust. That’s why it’s the third pillar in any effective team. As you will recall, in the last two “Tuesday Tips,” I spoke …

The Importance Of Cooperation To Teamwork

“It is through cooperation, rather than conflict, that your greatest successes will be derived.” Ralph Chavell Author John C. Maxwell says, “Teamwork makes the dream work.” I believe that. But as I mentioned in last week’s “Tuesday Tip,” a lot of people do not know HOW to build a highly effective team. So I referred to Laser Quest’s 4 pillars …