Instead of saying whatever comes to your mind, instead of letting it all hang out, think before you speak. Learn the art of tactfulness. It’s one of the GREAT skills found in all GREAT leaders and all GREAT communicators. And beware: tactfulness is not a euphemism for dishonesty or political correctness. Tactfulness is the communication skill that allows you to see …
Be Careful Of What You Say About Your Customers
A few days ago, my wife and I were enjoying some quiet time in the hot tub at our vacation resort. Within a few minutes, another couple came along and joined us in the hot tub. No problem. We always enjoy meeting new people, finding out where they’re from, and what they do. In this case, the woman did 95% …