When you change what you think, you change what you do.And when you change what you do, you change what you get. Just like you, I’m constantly trying to better myself. I’m constantly reading, listening, and learning whatever might be useful. In fact, my wife and I just attended a two-day learning event this last Thursday and Friday in Phoenix. …
Aligning the Conscious And Subconscious
What the mind can conceive and the heart can believe you will achieve. With a doctorate in Interpersonal Communication and Psychology, I’m always on the lookout for techniques and strategies that bring out the very best in people. I want to help people achieve their goals and realize their dreams. Based on the research that has been conducted in the …
These Three Little Words Are The Secret To Success
Customer Service Champions do just a little bit more – AND THEN SOME. I confess. I’m a shopper. I really enjoy it. I especially like the “grand openings” of new stores. In addition to all the merchandise and good prices, I usually find excellent customer service. The salespeople are filled with warm hellos, big smiles, and an eagerness to help. …
"Good" Is Not Good Enough
When the customer has lots of choices, you need to be better or different than the competition. Customers are exposed to thousands of sales messages every day. They’re exposed to e-mails, billboards, newspaper ads, radio spots, and television commercials. It seems like everyone is trying to grab the customer’s attention and hopefully his business. Because of the onslaught of messages, …