Speaking on a cruise ship one time, leading a marriage enrichment seminar, I made the following statement: “Communication is the fuel that keeps the fire in your relationship burning. Without it, your relationship goes cold.” My question for you is simple. Is that the truth or is that a myth? Well of course it’s the truth. Tons of research backs that …
Customer Service Champions Ask More Questions
My wife and I are vacationing in Kauai, enjoying one of the greatest places on Earth with some of the greatest people we’ve ever met. But I was just reminded of another key skill in the art of being a customer service champion. They ask questions throughout the transaction. Oh sure, an average customer service provider asks questions before an …