When it comes to stress, it’s often the little things in life that cause the most stress. Little things like waiting in line at the supermarket, getting stuck in traffic jams, or being put on hold for the third time can really irritate, even infuriate some people. Yet those same people might handle the big issues quite well. They lose …
What To Do When You Don’t Like Your Job
If you don’t like your job, you’ve got three choices. You can live, lobby, or leave. As a professional speaker, I speak to thousands of people every year. But I also listen to thousands of people every year. People approach me before, during, and after my programs to talk about their jobs. Most of the time, people talk about the …
The Proper Way To Handle Mistakes In Customer Service
There are no perfect people — except those who appear in training films. Everyone else is going to make mistakes, a lot of them. That’s no big deal. The problem is that many people don’t know what to do when they make a mistake. They don’t know how to respond, and as a result, they often make more mistakes, making …
Mistakes: Just Use The “NEXT” Approach
No matter how hard you try, you will make some mistakes in life. That’s a given. When you make a mistake, there are three things you can do. You can resolve to never make another mistake, which is fine, but impractical. Or you can refuse to take any more risks that might not work out, which is foolish. Or you …