How to Get Dramatically Higher Engagement with CCCC

When a manager was asked how many people he had working for him, he replied, “About half of them.” When an employee was asked how long she had been working for his company, she replied, “Ever since they threatened to fire me.” Those replies make me laugh. But they also make me cry because they’re all too close to the truth. According …

The #1 Secret to Better Relationships? Treat The Other Person Like a Customer.

It was a major turning point in my life.  I had earned the CSP (Certified Speaking Professional) and been inducted into the Speaker Hall of Fame, along with the likes of President Ronald Reagan, General Colin Powell, and best-selling authors Ken Blanchard and Jack Canfield.  My speaking career was going gang busters.  I was being asked to speak everywhere almost …

My Dad’s Leadership Secrets That Empower Greatness

You are always leading people somewhere. The question is … Do you know where? If you asked someone whether or not he or she was a leader, they would probably say “no.” They don’t have any particular leadership title. They might even add such self-deprecating comments as “I’m just an IT guy … or … I’m just a salesperson … or … I’m just a homemaker.” …