Your past success is proof — proof that you were right once. It’s not a guarantee that you will be successful in the future. A few years ago, people would point to their past successes and say, “We’ve always done it this way.” It might have sounded a little rigid, a bit stubborn, and a mite prideful, but it was …
7 Steps to Handling Conflict with Difficult People
If it’s painful for you to criticize someone, you’re safe in doing so. If you take pleasure in it, hold your tongue. No one likes to work with a difficult person. In fact, when difficult people are out of the office with a cold, everyone back at work is praying they get pneumonia. Just kidding, but you get the point. …
In Times of Trouble, Your Employees Need to Trust You
Trust is a must or the relationship will bust. According to Communication World, 64% of the workers say they often don’t believe what management says. No wonder, in one study, only 15% of managers say their communication reflects the “whole truth.” The trouble is–it’s not easy to tell the “whole truth” in times of change. Managers think they’ll have a …
Listening Is More Powerful Than Talking
Listen four times more than you speak. There’s no substitute for listening. Good listeners are not only popular everywhere, but after a while, they’re also quite intelligent. The higher people go in management and the more authority they wield, the less they are “forced” to listen to others. Indeed, the less they listen. In a survey by the research firm …