My friend, Bill Lee, was on a consulting assignment, accompanying an outside salesperson as he called on his lumber yard customers. As they drove from job to job, the salesperson was honking his horn and throwing up his hand to say hello to the various lumber yard truck drivers as they passed by. On one occasion he saw a driver …
Life and death are found in the words you use
79% of Americans say rude behavior is on the rise. And it has become an epidemic spreading across the country as one rude act inspires another rude act, creating a rudeness spiral. That’s right … a spiral. It works something like this. Someone at home annoys you during breakfast. You walk into work where one of your colleagues gives you …