Dr. Zimmerman | Positive Communication Pro Communication skills

6 ways to turn your customers into your ambassadors (part 2)

Need virtual or remote presentations? I am providing live, high-energy, content-rich, results-producing virtual presentations to all my clients. Plus one-on-one coaching. As a high school kid, Mike McKinley had a small garbage business. Sometimes his father would drive him from house to house as Mike picked up the garbage. On one of those occasions, his Dad yelled at him, “Pick up that …

Dr. Zimmerman | Positive Communication Pro & Communication skills

6 Ways to Turn Your Customers into Your Ambassadors (Part 1)

Need virtual or remote presentations? I am providing live, high-energy, content-rich, results-producing virtual presentations to all my clients. Plus one-on-one coaching. “Businesses are built on satisfied customers.” True or false? Almost everyone says “True.” It only makes sense. However, the answer is “false.” A study by the Forum Corporation says almost 40% of your “satisfied” customers will switch to another vendor. As …

Improving Customer Service Made Easy

Make no mistake about it. Your customers will talk. In fact they’ll talk to lots of people about you and your service. The question is, “Will that talk be positive or negative?” It’s an important question.  After all, one of the key variables in your success or survival will be what your customers say about you. To make matters even …