Below you'll find a list of all posts that have been tagged as “customer success”
Need virtual or remote presentations? I am providing live, high-energy, content-rich, results-producing virtual presentations to all my clients. Plus one-on-one coaching. As a high school kid, Mike McKinley had a small garbage business. Sometimes his father would drive him from house to house as Mike picked up the garbage. On one of those occasions, his Dad yelled at him, “Pick up that …
According to a well-known Gallup poll of more than 1 million employed U.S. workers, a bad boss is the #1 reason people quit their jobs. It’s a huge retention issue. As Gallup said, “People leave managers, not companies … In the end, turnover is mostly a manager issue.” It’s also a bottom-line issue. A poorly-led workforce is 50% less productive …
If you think your customer isn’t important, try doing business without him for 90 days. A stockbroker was showing off his successes to a potential investor. He took the investor out for dinner, and he chose the route carefully to impress the investor with the wealth generated by the brokerage business. “Look at that yacht,” the broker said as they …
