Everything you do … and fail to do … and everything you say … and fail to say … is important to your customers. The other day my wife and I were about to go through the drive-in at a local Chick-Fil-A restaurant when I noticed the car in front of me. It was a delivery car for one of …
Listen to This
“Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.”Winston Churchill, former prime minister of Great Britain In the nonstop battle for better communication, you’ve got to take the TIME to make it happen. Effective communication does not take place “on the run” or “in the quick.” And if …
The Four Ps of Customer Service
“If you aren’t serving the customer you better be serving someone who is.” Karl Albrecht, author When you look around your company or the places where you do business … would you say that customer service has gotten better, stayed about the same, or gotten worse in the last few years? Most people report that it has gotten worse. In …
In Customer Service, Little Details Make A Big Difference
“Customers want simply better, not simply different.” Sean Meehan, author About 20 years ago, John Boerner, a systems analyst for a major insurance company, took his family on a Disney vacation. They still say, “Disney doesn’t disappoint!” Talk about the power of customer service … GREAT customer service! As John tells the story, “We wanted to see a show near …