Below you'll find a list of all posts that have been tagged as “Customer Service”
A while ago, I was going to give a presentation in Japan and thought I could simply walk from my hotel to the meeting place. After all, it was a nice day and the meeting place was only a few blocks away. Bad idea. Within a few minutes, I was hopelessly lost and running out of time. My audience was …
You are never a neutral. You are always making a difference. You’re making your workplace a better or poorer place to work. And you’re making your family a better or poorer place to live. Basically, it all comes down to energy. You’re either injecting energy into the people around you or you’re sucking it out of them. So let me …
“Do as much as you can, for as many people as you can, as often as you can, without expecting anything in return.”Brandon Steiner, author of “You Gotta Have Balls” That’s a racy title; I grant you that. But the subtitle of Brandon’s book says it all: “How A Kid From Brooklyn Started From Scratch, Bought The Yankee Stadium, …
Everything you do … and fail to do … and everything you say … and fail to say … is important to your customers. The other day my wife and I were about to go through the drive-in at a local Chick-Fil-A restaurant when I noticed the car in front of me. It was a delivery car for one of …
