Charisma will open a lot of doors but character will keep you in there. No matter how good your product or service is, you will probably get some customer complaints. That’s life. It may not be fun. It may not be fair. But again that’s life. So you’d better have some strategy for dealing with those customer complaints. And you’d …
Turning Customer Satisfaction Into Customer Enthusiasm
The greatest danger you’ll ever face at work is thinking everything is okay if your customers are satisfied. It’s no secret that the way you’ve done business in the past is no longer effective. The marketplace has changed. What used to ensure customer loyalty no longer works. If you provided quality products and service, that used to be enough to …
The Two Pillars Of Customer Service
If you think customers aren’t important, try doing business without them for ninety days. During the last ten years, you’ve heard the words “customer” and “customer service” preached over and over again. Thousands of company mission statements have addressed these issues, and thousands of training sessions have been dedicated to them. So you’d think we could forget about that topic …
The Power of Customer Feedback
Business goes where it is asked and stays where it is thanked. The famous singer, Roger Williams, was on tour and stopped by a nursing home to visit his mother. Unfortunately, he got lost looking for her room and was wandering around somewhat confused. It was at that point that an elderly woman came up to him and looked at …