The Two Pillars Of Customer Service

If you think customers aren’t important, try doing business without them for ninety days. During the last ten years, you’ve heard the words “customer” and “customer service” preached over and over again. Thousands of company mission statements have addressed these issues, and thousands of training sessions have been dedicated to them. So you’d think we could forget about that topic …

The Power of Customer Feedback

Business goes where it is asked and stays where it is thanked. The famous singer, Roger Williams, was on tour and stopped by a nursing home to visit his mother. Unfortunately, he got lost looking for her room and was wandering around somewhat confused. It was at that point that an elderly woman came up to him and looked at …

Treat Customers Like Family

Everyone has a customer. The question is–are you in the customer service business or the customer processing business? Just like everybody else on this earth, you are in the customer service business. You make your living selling something to someone, whether it is goods or services. And it doesn’t matter if you’re the CEO, a retail sales clerk, or a …