Below you'll find a list of all posts that have been tagged as “Customer Enthusiasm”
Who decides whether or not you’re going to have a good day? Or a bad day? Your partner, your ex-spouse, kid, boss, customer, the IRS, who’s in the White House, a nasty driver in traffic, or somebody else I haven’t mentioned? The answer is none of those people. You decide whether or not you’re going to have a good or …
“Do as much as you can, for as many people as you can, as often as you can, without expecting anything in return.”Brandon Steiner, author of “You Gotta Have Balls” That’s a racy title; I grant you that. But the subtitle of Brandon’s book says it all: “How A Kid From Brooklyn Started From Scratch, Bought The Yankee Stadium, …
Everything you do … and fail to do … and everything you say … and fail to say … is important to your customers. The other day my wife and I were about to go through the drive-in at a local Chick-Fil-A restaurant when I noticed the car in front of me. It was a delivery car for one of …
“If you aren’t serving the customer you better be serving someone who is.” Karl Albrecht, author When you look around your company or the places where you do business … would you say that customer service has gotten better, stayed about the same, or gotten worse in the last few years? Most people report that it has gotten worse. In …
