Below you'll find a list of all posts that have been tagged as “Customer Enthusiasm”
It was a major turning point in my life. I had earned the CSP (Certified Speaking Professional) and been inducted into the Speaker Hall of Fame, along with the likes of President Ronald Reagan, General Colin Powell, and best-selling authors Ken Blanchard and Jack Canfield. My speaking career was going gang busters. I was being asked to speak everywhere almost …
I’m working in Israel this week and just came across a bit of ancient wisdom that applies to all of us. It explains clearly why some people, who have so little going for them, accomplish so much. And why other people, who have so much going for them, accomplish so little. It all has to do with hearing. Most people …
Who decides whether or not you’re going to have a good day? Or a bad day? Your partner, your ex-spouse, kid, boss, customer, the IRS, who’s in the White House, a nasty driver in traffic, or somebody else I haven’t mentioned? The answer is none of those people. You decide whether or not you’re going to have a good or …
“Do as much as you can, for as many people as you can, as often as you can, without expecting anything in return.”Brandon Steiner, author of “You Gotta Have Balls” That’s a racy title; I grant you that. But the subtitle of Brandon’s book says it all: “How A Kid From Brooklyn Started From Scratch, Bought The Yankee Stadium, …
