Below you'll find a list of all posts that have been tagged as “Customer Enthusiasm”
Need virtual or remote presentations? I am providing live, high-energy, content-rich, results-producing virtual presentations to all my clients. Plus one-on-one coaching. “Businesses are built on satisfied customers.” True or false? Almost everyone says “True.” It only makes sense. However, the answer is “false.” A study by the Forum Corporation says almost 40% of your “satisfied” customers will switch to another vendor. As …
It was a major turning point in my life. I had earned the CSP (Certified Speaking Professional) and been inducted into the Speaker Hall of Fame, along with the likes of President Ronald Reagan, General Colin Powell, and best-selling authors Ken Blanchard and Jack Canfield. My speaking career was going gang busters. I was being asked to speak everywhere almost …
I’m working in Israel this week and just came across a bit of ancient wisdom that applies to all of us. It explains clearly why some people, who have so little going for them, accomplish so much. And why other people, who have so much going for them, accomplish so little. It all has to do with hearing. Most people …
Who decides whether or not you’re going to have a good day? Or a bad day? Your partner, your ex-spouse, kid, boss, customer, the IRS, who’s in the White House, a nasty driver in traffic, or somebody else I haven’t mentioned? The answer is none of those people. You decide whether or not you’re going to have a good or …
