You will never correct what you are unwilling to confront. Talk to a senior citizen about changes they’ve seen in communication the last 75 years, and you’ll hear dismay in their voices. They’ll describe a time when a child would never think of sassing back a parent, and an employee would never think of using the coffee break as a …
Three Questions To Ask Before Confronting A Difficult Person
Never argue with an idiot. He’ll drag you down to his level and then beat you with experience. There’s a verse in the Bible that says “for everything there is a season.” In other words, timing is critical. Don’t just do the right thing; do the right thing at the right time. That’s so true when it comes to conflict. …
Ask And You Shall Receive
A loser wants his way. A winner makes his way. If you’re like most people, you want to know how you can get others to do what you want them to do. That’s understandable, but it’s also a little short-sighted. If you’re a truly effective communicator, you ask a slightly different question. You want to know how you can get …
7 Steps to Handling Conflict with Difficult People
If it’s painful for you to criticize someone, you’re safe in doing so. If you take pleasure in it, hold your tongue. No one likes to work with a difficult person. In fact, when difficult people are out of the office with a cold, everyone back at work is praying they get pneumonia. Just kidding, but you get the point. …