Ask and you shall receive. If you read last week’s Tip, you read about my personal losses and my discovery of Brave Questions. You read about the transformational power of questions–asking the right questions and listening in the right way. But let me finish the story. My first serious use of the “brave question-20 question” technique came in November, 1983. …
What To Do About Communication Breakdowns
Communication works for those who work at it. Do you remember the movie “Cool Hand Luke?” And do you remember the one key sentence in that movie? People have been quoting it ever since. It was said by the prison guard. He said, “What we have here is a failure to communicate.” Well the same sentence could be applied to …
Speaking Someone Else's Language
You can catch a lot more fish with worms than strawberries. I like to ask the people in my audiences if they like to eat strawberries. Most of the hands go up. Yes, they do. They love them. Then I ask them if they like to go fishing. Quite a few hands go up. “Well,” I ask, “How many of …