If you’re going to find out sooner than later, then sooner is better than later. Too many relationships suffer from a lack of communication. When I speak in various organizations, I’m constantly hearing the managers and the employees talk about the lack of communication. And when I conduct personal growth workshops, the participants complain about the same thing happening at …
Five Tips For Better Conflict Resolution
People who talk to each other talk less about each other. Last week I addressed the workplace issues of STUPIDITY, RUDENESS, and BADMOUTHING. All of them destroy morale and motivation. But it’s a fact of life that you will encounter these behaviors amongst some of your coworkers and customers. And yes, you may be tempted to let them have it. …
Listen Until You're Blue In The Face
When you talk, you repeat what you already know; when you listen, you often learn something. Listening is at the heart of every positive working relationship, every successful sale, every productive team, and every act of true customer service. It’s even at the heart of every good marriage. So you’ve got to be a good listener if you hope to …
The Six Positions Of A Good Listener
Talking is sharing, but listening is caring. Some time ago a workshop participant said to me, “You probably don’t recall the lunch we had fifteen years ago, but you asked me if I was happy with my career, if I was doing what I really wanted to do. Your comments got me thinking in a way that changed my life.” …