It's Better To Look Stupid Than To Be Stupid

Asking stupid questions is always better than correcting stupid mistakes. I spent fifteen years as a university professor, and I’ve spent the last fifteen years as a professional speaker in several hundred organizations. One thing I’ve noticed in both environments is people’s reluctance to ask questions. No one wants to give the impression of not knowing something. That’s sad, but …

Goodwill Hunting

Goodwill takes a long time to build; bad will takes just a moment. If you’re in the customer service business, you know that customer satisfaction, enthusiasm, and loyalty are not instantaneous. What is customer service? It is goodwill is built over time and through several acts of kindness. Unfortunately, months of goodwill can be destroyed by three seconds of sarcasm …