The Two Pillars Of Customer Service

If you think customers aren’t important, try doing business without them for ninety days. During the last ten years, you’ve heard the words “customer” and “customer service” preached over and over again. Thousands of company mission statements have addressed these issues, and thousands of training sessions have been dedicated to them. So you’d think we could forget about that topic …

Criticism Is A Gift

People who fight fire with fire end up with ashes. No one likes criticism. But it’s a fact of life. There’s simply no way you’re going to go through life without some criticism. Of course, our culture tries to minimize the impact of criticism by saying, “Sticks and stones may break my bones, but words will never hurt me.” That’s …