Listen Until You're Blue In The Face

When you talk, you repeat what you already know; when you listen, you often learn something. Listening is at the heart of every positive working relationship, every successful sale, every productive team, and every act of true customer service. It’s even at the heart of every good marriage. So you’ve got to be a good listener if you hope to …

The Six Positions Of A Good Listener

Talking is sharing, but listening is caring. Some time ago a workshop participant said to me, “You probably don’t recall the lunch we had fifteen years ago, but you asked me if I was happy with my career, if I was doing what I really wanted to do. Your comments got me thinking in a way that changed my life.” …