How to Get Dramatically Higher Engagement with CCCC

When a manager was asked how many people he had working for him, he replied, “About half of them.” When an employee was asked how long she had been working for his company, she replied, “Ever since they threatened to fire me.” Those replies make me laugh. But they also make me cry because they’re all too close to the truth. According …

The #1 Secret to Better Relationships? Treat The Other Person Like a Customer.

It was a major turning point in my life.  I had earned the CSP (Certified Speaking Professional) and been inducted into the Speaker Hall of Fame, along with the likes of President Ronald Reagan, General Colin Powell, and best-selling authors Ken Blanchard and Jack Canfield.  My speaking career was going gang busters.  I was being asked to speak everywhere almost …

Tiny Relationship and Team-Building Secrets that Bring HUGE Positive Results

Does something seem to be missing in your life? The American operatic tenor Robert Brault says, “When something is missing in your life, it usually turns out to be someone.” Or in my simple way of saying it, if something doesn’t seem quite right in your world, the chances are very good that your relationships need some work. Last week I …