Below you'll find a list of all posts that have been tagged as “Communication Skills”
Many people hate to ask for what they need. It’s the boss who says, “I shouldn’t have to ask my employees to do something. They should just do what needs to be done.” Of course that would be nice, but that’s not how things work. It’s the boyfriend or girlfriend who says, “I shouldn’t have to ask for what I need in …
Every day, in every organization, large change initiatives are being launched, each one requiring the cooperation of its employees to be successful. Unfortunately, research shows that approximately 70% of these change initiatives fail — an average that holds up in countless analyses across different industries, time frames and geographies. So what differentiates the 30% of change initiatives that succeed? There …
My friend, Bill Lee, was on a consulting assignment, accompanying an outside salesperson as he called on his lumber yard customers. As they drove from job to job, the salesperson was honking his horn and throwing up his hand to say hello to the various lumber yard truck drivers as they passed by. On one occasion he saw a driver …
79% of Americans say rude behavior is on the rise. And it has become an epidemic spreading across the country as one rude act inspires another rude act, creating a rudeness spiral. That’s right … a spiral. It works something like this. Someone at home annoys you during breakfast. You walk into work where one of your colleagues gives you …
