We’re in the midst of an election. We’re hearing an awful lot of questions being asked and we’re seeing about an equal number of questions being dodged. We hear a lot of talk but don’t see much listening. And to me, that’s sad, as well as frightening, because listening is literally the difference between life and death in a country …
How to keep your cool around rude and ignorant people
Need virtual or remote presentations? I am providing live, high-energy, content-rich, results-producing virtual presentations to all my clients. Plus one-on-one coaching. We’re at the boiling point in many families, many companies, and in many nations. There has never been a time in history when there has been MORE communication but LESS connection. And if you’ve watched any TV news, listened to any …
How to communicate when you want things to change
I facilitated an executive retreat for one of my clients, a retreat focused on all the changes that were needed in their organization. As they debated various strategies to make that happen, one exec stood up and said, “What if, and I know this sounds kooky, we communicated with the employees?” Of course, I didn’t say anything, but I was thinking, “Duh!” …
How to Resolve A Conflict with More Respect and Less Hurt
Common courtesy is no longer common practice. Indeed, rudeness, crudeness, and disrespect are flourishing. And in some cases, disrespect is esteemed as a sign of cleverness or assertiveness. Nothing could be further from the truth. Disrespect is still as dehumanizing and inappropriate as ever. And disrespect is almost always ineffective when it comes to resolving a conflict. So what can …