Below you'll find a list of all posts that have been tagged as “Brave Questions”
Listening is at the heart of all positive working relationships, every successful sale, every productive team, and every act of true customer service. It’s even at the heart of every good marriage. The bad news is that most people have never truly been taught HOW to listen. So they only listen to a small fraction of what is being said, …
My wife and I just finished our almost annual retreat to Maui where we relax, refresh, and re-focus on our goals for the upcoming year. In the course of those retreats, we’ve experienced some amazing sights and some wonderful customer service. One instance of great service just happened to us at Gerard’s Restaurant in Lahaina. Like many places, they recommend …
My wife and I are vacationing in Kauai, enjoying one of the greatest places on Earth with some of the greatest people we’ve ever met. But I was just reminded of another key skill in the art of being a customer service champion. They ask questions throughout the transaction. Oh sure, an average customer service provider asks questions before an …
I spent fifteen years as a university professor, and I’ve spent the last fifteen years as a professional speaker in several hundred organizations. One thing I’ve noticed in both environments is people’s reluctance to ask questions. No one wants to give the impression of not knowing something. That’s sad, but it’s also insane. The fastest learners on earth are human …
