Holding Your Team Accountable To High Standards

“Hold yourself responsible for a higher standard than anybody else expects of you. Never excuse yourself.”Henry Ward Beecher Every leader seems to want more “accountability … ownership … and … taking responsibility” in his/her organization. And I don’t blame them. We can no longer afford to keep employees on the payroll who aren’t somewhat self-motivated and self-managing. Unfortunately, most leaders …

Sometimes, Two Rights Can Right a Wrong

Two wrongs don’t make a right, but sometimes, two rights can right a wrong. There are no perfect people — except those who appear in training films. Everyone else is going to make mistakes, a lot of them. That’s no big deal. The problem is that many people don’t know what to do when they make a mistake. They don’t …