THE SERVICE PAYOFF: How Customer Service Champions Out Serve and Outlast the Competition
$12.00
Customer service is no longer good enough. 40% of your so-called satisfied customers will go to the competition.
Today you must have enthusiastic customers that keep on buying and keep on telling others. This book gives you the step-by-step techniques you need to accomplish exactly that. Available in PDF or softcover. Use this link to purchase the soft cover paperback from Amazon $19.95
https://www.amazon.com/Service-Payoff-Customer-Champions-Competition/dp/1937125009.
Or just select quantity below to purchase the .pdf with immediate delivery $12.00. Click add to cart and follow the prompts to check out.
Description
Among other things, you will learn:
* How to meet each one of your customer’s five key needs
* How to keep your customers enthusiastic and loyal
* How to stay upbeat instead of burnt out as you serve customers
*How to deal with grouches and unreasonable customers
*How to turn customer complaints into customer compliments
*How to make sure your organization is a “customer champion” organization
Myrna Pucci from the Medica Corporation says: “Wow! This is the best customer service stuff I have ever read! I have the book, I’m using the book, and I’m enjoying the results we’re getting … which are impressive.”
Patrick Wahl, DMD, MBA, and the owner of a communications training company, says, “Dr. Z:
I recently ordered The Service Payoff. I was expecting the same old/same old. Was I in for a surprise! Your approach is fresh and involving. Even the most seasoned customer service superstar will be thinking and re-thinking. This book should be required reading for everyone who wants to make service a way of life for themselves and for their companies.”
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