In addition to reinforcing the right behaviors, you’ll also need to ENCOURAGE OWNERSHIP if you want your employees to do superior work. The Romans learned that 2000 years ago. After building an arch, they would have the lead engineer stand beneath it as they removed the scaffolding. If the arch didn’t hold, the engineer was the first to know. Likewise, …
As A Leader, Are You Reinforcing The Right Behaviors?
Too many people and too many companies reward the wrong behavior — without realizing it. For instance, Management Review magazine cited a manufacturing company that rewarded maintenance mechanics for “wrench time.” The longer it took them to fix a problem, the more they were rewarded. In effect they were punished for time spent analyzing problems and performing preventative maintenance. In …
What is leadership? How do you know you’re a good leader?
“No one is big enough to be independent of others.” Dr. William W. Mayo, founder of the Mayo Clinic Dr. Alan Zimmerman’s Personal Commentary: The new family in the neighborhood overslept and the six-year old daughter missed her school bus. The father, though late for work, agreed to drive her if she’d direct him. They rode several blocks before she …