Below you'll find a list of all posts that have been categorized as “Customer Service”
A while ago I asked a manager at a company where I was speaking how many people he had working for him. He replied, “About half of them.” And when I asked one of the employees in that same organization how long he’d been working for the company, he answered, “Ever since they threatened to fire me.” I didn’t know …
A while ago, I was going to give a presentation in Japan and thought I could simply walk from my hotel to the meeting place. After all, it was a nice day and the meeting place was only a few blocks away. Bad idea. Within a few minutes, I was hopelessly lost and running out of time. My audience was …
