Below you'll find a list of all posts that have been categorized as “Communication Skills”
We may be living in an ever-growing virtual world, but people are still people. They have needs that cannot and should not be ignored, no matter how much social distancing we practice now and in the future. In fact, if you ignore people’s social and emotional needs at work or at home, you do so at your own peril. You …
I grew up in the Christmas tree business. Indeed, my father was a leader in the Christmas tree business. He personally planted, raised, pruned, cut, delivered, and sold hundreds of thousands of Christmas trees for 47 years. And in many ways, he was a Santa Claus leader to so many people. He hired kids, juvenile delinquents, alcoholics, and the down-and-outers that no one else …
I facilitated an executive retreat for one of my clients, a retreat focused on all the changes that were needed in their organization. As they debated various strategies to make that happen, one exec stood up and said, “What if, and I know this sounds kooky, we communicated with the employees?” Of course, I didn’t say anything, but I was thinking, “Duh!” …
Common courtesy is no longer common practice. Indeed, rudeness, crudeness, and disrespect are flourishing. And in some cases, disrespect is esteemed as a sign of cleverness or assertiveness. Nothing could be further from the truth. Disrespect is still as dehumanizing and inappropriate as ever. And disrespect is almost always ineffective when it comes to resolving a conflict. So what can …
