3 Communication Breakdowns Where Your Body is Present but Your Mind is Disengaged

Have you ever noticed that some people don’t have to get up to leave the room? Their communication skills are so poor that no matter what is being said, they don’t get it. Maybe they were never taught appropriate, effective communication skills. Or they just don’t care. Either way it can be devastating to work with or live with those …

The 5 Communication Breakdowns That Will Destroy You

The author, Anne Morrow Lindbergh, said, “Good communication is as stimulating as black coffee.” And I would say “Bad communication is as painful as a kick in the butt.” The truth is … few things in life are more important than your communication ability. In fact, your success at work and your happiness at home are largely determined by your communication ability. Unfortunately, …

How to Get Dramatically Higher Engagement with CCCC

When a manager was asked how many people he had working for him, he replied, “About half of them.” When an employee was asked how long she had been working for his company, she replied, “Ever since they threatened to fire me.” Those replies make me laugh. But they also make me cry because they’re all too close to the truth. According …

The #1 Secret to Better Relationships? Treat The Other Person Like a Customer.

It was a major turning point in my life.  I had earned the CSP (Certified Speaking Professional) and been inducted into the Speaker Hall of Fame, along with the likes of President Ronald Reagan, General Colin Powell, and best-selling authors Ken Blanchard and Jack Canfield.  My speaking career was going gang busters.  I was being asked to speak everywhere almost …