Below you'll find a list of all posts that have been categorized as “Communication Skills”
Two weeks ago I spent a night in the hospital getting a number of tests. I believe in thorough physicals and thankfully I’m in great shape. However, the hospital lost the $700 pair of shoes I was wearing. (Yeah, I know that’s an exorbitant cost. But I buy a very high-quality running shoe and custom-made orthotics so I can comfortably, …
Many people hate to ask for what they need. It’s the boss who says, “I shouldn’t have to ask my employees to do something. They should just do what needs to be done.” Of course that would be nice, but that’s not how things work. It’s the boyfriend or girlfriend who says, “I shouldn’t have to ask for what I need in …
Every day, in every organization, large change initiatives are being launched, each one requiring the cooperation of its employees to be successful. Unfortunately, research shows that approximately 70% of these change initiatives fail — an average that holds up in countless analyses across different industries, time frames and geographies. So what differentiates the 30% of change initiatives that succeed? There …
79% of Americans say rude behavior is on the rise. And it has become an epidemic spreading across the country as one rude act inspires another rude act, creating a rudeness spiral. That’s right … a spiral. It works something like this. Someone at home annoys you during breakfast. You walk into work where one of your colleagues gives you …
