Tip #1
Good will takes a while; bad will takes just a moment.
Published On June 20, 2000

Tip #2
If you're not making mistakes, you're not taking risks, and that means you're not going anywhere.
Published On June 27, 2000

Tip #3
No one ever gets too much appreciation, and yet appreciation is at the very heart of every strong relationship and every bit of peak performance.
Published On July 4, 2000

Tip #4
Good listeners are not only popular everywhere, but after a while, they’re also quite intelligent.
Published On July 11, 2000

Tip #5
The man who works from 8 to 8 every day will both be very successful and fondly remembered by his widow's next husband.
Published On July 18, 2000

Tip #6
The hard thing about doing nothing is you never know when you're done.
Published On July 25, 2000

Tip #7
Trust is a must or the relationship will bust.
Published On August 1, 2000

Tip #8
If it's painful for you to criticize someone, you're safe in doing so. If you take pleasure in it, hold your tongue.
Published On August 8, 2000

Tip #9
A turn in the road is not the end of the road unless you fail to make the turn.
Published On August 15, 2000

Tip #10
Integrity matters. Character counts. Trust is the ultimate competitive advantage.
Published On August 22, 2000

Tip #11
Your past success is proof -- proof that you were right once. It's not a guarantee that you will be successful in the future.
Published On August 29, 2000

Tip #12
Asking stupid questions is always better than correcting stupid mistakes.
Published On September 5, 2000

Tip #13
If you think relationships are a lot of work, try doing everything all by yourself.
Published On September 12, 2000

Tip #14
The average person spends $1000 a year on the outside of his head but only $10 a year on the inside of his head. Something is radically wrong with this picture.
Published On September 19, 2000

Tip #15
It's nice to have "satisfied" customers, but it's the "enthusiastic" customers that really count.
Published On September 26, 2000

Tip #16
Open your arms to change, but don't let go of your values.
Published On October 3, 2000

Tip #17
Fun and work are not opposites. In fact, they go together. Employees work harder and customers spend more money in an atmosphere of fun.
Published On October 10, 2000

Tip #18
Gossip is saying behind a person's back what you would never say to his face, and flattery is saying to his face what you would never say behind his back.
Published On October 17, 2000

Tip #19
Two wrongs don't make a right, but sometimes two rights can right a wrong.
Published On October 24, 2000

Tip #20
Time on the job is one thing. Results on the job are everything.
Published On October 31, 2000

Tip #21
It's okay to invest in your career, but don't forget to invest in your relationships. One will make you a living; the other will give you a life.
Published On November 7, 2000

Tip #22
If you don't like your job, you've got three choices. You can live, lobby, or leave.
Published On November 14, 2000

Tip #23
Don't sweat the small stuff, and most things are small stuff.
Published On November 21, 2000

Tip #24
Upset stomach? It may not be what you're eating but what's eating you.
Published On November 28, 2000

Tip #25
Compensation is a right, but praise is a gift.
Published On December 5, 2000

Tip #26
If you can't find time for recreation, sooner or later your body will make time for illness.
Published On December 12, 2000

Tip #27
A loser wants his way. A winner makes his way.
Published On December 19, 2000

Tip #28
Flexible people don't get bent out of shape.
Published On December 26, 2000

Tip #29
If you're not in the process of learning more and getting better, your competition is, and when the two of you meet, guess who has the upper hand?
Published On January 2, 2001
 

Tip #30
The only true disability in life is a bad attitude.
Published On January 9, 2001

Tip #31
Great organizations and great leaders plan from imagination, not memory.
Published On January 16, 2001

Tip #32
If you aren't having fun in your work, fix the problem before it gets serious. And if you don't fix it, go away before you spoil the fun for the rest of us.
Published On January 23, 2001

Tip #33
Lots of people have learned how to achieve in life. Only a few have learned how to enjoy life.
Published On January 30, 2001

Tip #34
Demanding perfection is demoralizing. Rewarding progress is invigorating.
Published On February 6, 2001

Tip #35
There are many secrets of success, but none of them work, unless you do.
Published On February 13, 2001

Tip #36
Security is an illusion. Opportunity is all you have.
Published On February 20, 2001

Tip #37
Four frogs are sitting on a log. One decides to jump. How many are left?
Published On February 27, 2001

Tip #38
There are many definitions of "success", but the only "true" definition is living your life on purpose, instead of by accident.
Published On March 6, 2001

Tip #39
A person who never changes his mind is either stubborn or stupid.
Published On March 13, 2001

Tip #40
The customer is always right ... sometimes confused, misinformed, rude, stubborn, changeable, and even downright stupid, but never wrong.
Published On March 20, 2001

Tip #41
Live and let live is fine, but live and help live is better.
Published On March 27, 2001

Tip #42
If you want to be seen, stand up. If you want to be heard, speak up. If you want to be loved, shut up and listen.
Published On April 3, 2001

Tip #43
You don't have to get up to leave the room.
Published On April 10, 2001

Tip #44
When you change your surroundings, you change the present, but when you change your beliefs, you change the future.
Published On April 17, 2001

Tip #45
Good managers remember to recognize employees. Great managers do it every day.
Published On April 24, 2001

Tip #46
When you lose, don't lose the lesson.
Published On May 1, 2001

Tip #47
Constant effort and frequent mistakes have almost always preceded phenomenal success.
Published On May 8, 2001

Tip #48
Never argue with an idiot. He'll drag you down to his level and then beat you with experience.
Published On May 15, 2001

Tip #49
The purpose of life is a life of purpose.
Published On May 22, 2001

Tip #50
It may not have been your choice to get knocked down, but it is your choice whether or not you try to get back up.
Published On May 29, 2001

Tip #51
You can't change the past, but you can ruin the present by worrying about the future.
Published On June 5, 2001

Tip #52
If you're a grouch, you'll be amazed at how many grouches you meet in this world.
Published On June 12, 2001

Tip #53
It's always easier to make a comment than make a difference.
Published On June 19, 2001

Tip #54
Everyone has a customer. The question is, are you in the customer service business or the customer processing business?
Published On June 26, 2001

Tip #55
You will never possess what you are unwilling to pursue.
Published On July 3, 2001

Tip #56
Trust or rust!
Published On July 10, 2001

Tip #57
If you love yourself, you'll take care of yourself.
Published On July 17, 2001

Tip #58
You either brighten the world or darken the world. What are you doing today?
Published On July 24, 2001

Tip #59
Meetings always take time. The question is, "Are you doing time, killing time, or using time?"
Published On July 31, 2001

Tip #60
Complaining that everything is changing too rapidly is like complaining that rocks are hard. It's true but useless.
Published On August 7, 2001

Tip #61
You will never correct what you are unwilling to confront.
Published On August 14, 2001

Tip #62
The problem is not the problem.
Published On August 21, 2001

Tip #63
Some people dream of worthy accomplishments while others stay awake and do them.
Published On August 28, 2001

Tip #64
Sometimes you have to do something you hate to create something you love.
Published On September 4, 2001

Tip #65
If the grass seems greener across the street, maybe they're using better fertilizer.
Published On September 11, 2001

Tip #66
If you know your "why," any "how" is possible.
Published On September 18, 2001

Tip #67
Do not let what pierced your heart crush your hope.
Published On September 25, 2001

Tip #68
More often than not, genius comes disguised in persistence.
Published On October 2, 2001

Tip #69
The certainty of misery is better than the misery of uncertainty.
Published On October 9, 2001

Tip #70
If you're not living on the edge, you're taking up too much space.
Published On October 16, 2001

Tip #71
Let failure be your teacher, not your master.
Published On October 23, 2001

Tip #72
If you don't release them, you'll resemble them.
Published On October 30, 2001

Tip #73
You can pay people to perform. You can't pay them to excel.
Published On November 6, 2001

Tip #74
Tough times never last but tough people do.
Published On November 13, 2001

Tip #75
Don't worry about serving your customers. Somebody else in another company is always willing to do it.
Published On November 20, 2001

Tip #76
Winners regard work as a privilege. Losers see it as a problem.
Published On November 27, 2001

Tip #77
Your life will be determined by your priorities or your pressures.
Published On December 4, 2001

Tip #78
If you want something in your life, you have to make a space for it.
Published On December 11, 2001

Tip #79
The person who is good at making excuses is seldom good for anything else.
Published On December 18, 2001

Tip #80
Pray it up to bring it down.
Published On December 25, 2001

Tip #81
Business goes where it is asked and stays where it is thanked.
Published On January 1, 2002

Tip #82
People who fight fire with fire end up with ashes.
Published On January 8, 2002

Tip #83
A meeting is no substitute for progress.
Published On January 15, 2002

Tip #84
When you throw dirt, all you do is lose ground.
Published On January 22, 2002

Tip #85
The only time people change is when they are confronted by strong leadership, crises, or both.
Published On January 29, 2002

Tip #86
Motivation is not enough. If you motivate an idiot, all you have is a motivated idiot.
Published On February 5, 2002

Tip #87
Education without motivation serves no useful purpose.
Published On February 12, 2002

Tip #88
Break your habits before they break you.
Published On February 19, 2002

Tip #89
The happiest people don't necessarily have the best of everything. They just make the best of everything.
Published On February 26, 2002

Tip #90
When you feel like walking, you need to keep on working.
Published On March 5, 2002

Tip #91
If you're tired of the rat race, stop associating with rats.
Published On March 12, 2002

Tip #92
Managing change in today's world is like trying to dance with a gorilla. You don't stop when you get tired. You stop when the gorilla gets tired.
Published On March 19, 2002

Tip #93
If you don't stand for something, you'll fall for anything.
Published On March 26, 2002

Tip #94
Leadership is the art of getting average people to do superior work.
Published On April 2, 2002

Tip #95
You cannot discover new oceans unless you have the courage to lose sight of the shore.
Published On April 9, 2002

Tip #96
If you can't love your enemies, at least be polite to your friends.
Published On April 16, 2002

Tip #97
Health is merely the slowest possible rate at which one can die.
Published On April 23, 2002

Tip #98
Every morning you get to choose -- to rise and shine or rise and whine.
Published On April 30, 2002

Tip #99
You cannot climb uphill by thinking downhill thoughts.
Published On May 7, 2002

Tip #100
When the problems of others matter to you, your success will matter to them.
Published On May 14, 200

Tip #101
It's not what people say about you that really matters in life. It's what you believe about yourself.
Published On May 21, 2002

Tip #102
Good friends are hard to find, harder to leave, and impossible to forget.
Published On May 28, 2002

Tip #103
Friends are angels who lift us to our feet when our wings have trouble remembering how to fly.
Published On June 4, 2002

Tip #104
If you think customers aren't important, try doing business without them for ninety days.
Published On June 11, 2002

Tip #105
The greatest danger you'll ever face at work is thinking everything is okay if your customers are satisfied.
Published On June 18, 2002

Tip #106
Charisma will open a lot of doors but character will keep you in there.
Published On June 25, 2002

Tip #107
Money doesn't buy happiness, but thankfulness will.
Published On July 2, 2002

Tip #108
Champions do not become champions in the ring. They are merely recognized in the ring.
Published On July 9, 2002

Tip #109
Bitterness is more devastating than betrayal.
Published On July 16, 2002

Tip #110
Never exchange five minutes of discomfort for two weeks of work and a year of resentment.
Published On July 23, 2002

Tip #111
When you know HOW to say "No" and WHEN to say "Yes," you will have power.
Published On July 30, 2002

Tip #112
Excuses are like noses. We all have one, and they all smell.
Published On August 6, 2002

Tip #113
Patience is the ability to idle your motor when you feel like stripping your gears.
Published On August 13, 2002

Tip #114
It is your attitude, more than your aptitude, that will determine your altitude.
Published On August 20, 2002

Tip #115
Life works out best for those who make the best out of the way life works out.
Published On August 27, 2002

Tip #116
Never deprive someone of hope. It may be all he has.
Published On September 3, 2002

Tip #117
Leaders provide the sky in which others may soar.
Published On September 10, 2002

Tip #118
Leaders are visionaries with a poorly developed sense of fear and no concept of the odds against them. They make the impossible happen.
Published On September 17, 2002

Tip #119
You can catch a lot more fish with worms than strawberries.
Published On September 24, 2002

Tip #120
Exercise caution in judgment but never in understanding.
Published On October 1, 2002

Tip #121
Don’t let your comfort zone become a danger zone.
Published On October 8, 2002

Tip #122
If your favorite form of exercise is jumping to conclusions, you're going to trip up.
Published On October 15, 2002

Tip #123
People change when you change your attitude toward them.
Published On October 22, 2002

Tip #124
Often times, your understanding is the soil in which other people grow.
Published On October 29, 2002

Tip #125
The more you believe in others, the more they'll do to prove you right.
Published On November 5, 2002

Tip #126
Most people plan for everything in their lives except their lives.
Published On November 12, 2002

Tip #127
If you have to know it before you do it, you will only do those things you've already done.
Published On November 19, 2002

Tip #128
Make a difference, somehow, somewhere, with someone.
Published On November 26, 2002

Tip #129
You either live a life of celebration or desperation.
Published On December 3, 2002

Tip #130
The person who wants to do something will find a way. The person who doesn't will find an excuse.
Published On December 10, 2002

Tip #131
Get off your assets and do something.
Published On December 17, 2002

Tip #132
The best present is your presence.
Published On December 24, 2002

Tip #133
Good intentions are like crying babies in church. They should be carried out immediately.
Published On December 31, 2002

Tip #134
The only place success comes before sweat is in the dictionary.
Published On January 7, 2003

Tip #135
Employees will forgive and forget a leader's errors in judgment, but they will never forget his lack of integrity.
Published On January 14, 2003

Tip #136
If honesty doesn't sell, nothing should.
Published On January 21, 2003

Tip #137
The most important question to ask on the job is not, "What am I getting?" The most important question to ask is, "What am I becoming?"
Published On January 28, 2003

Tip #138
Good managers remember to recognize employees. Great managers do it every day.
Published On February 4, 2003

Tip #139
If you fail to honor others, they will fail to honor you.
Published On February 11, 2003

Tip #140
All things grow with love.
Published On Feb 18, 2003

Tip #141
You can give without loving, but you cannot love without giving.
Published On February 25, 2003

Tip #142
We're not here for a long time. So let's at least make it a good time.
Published On March 4, 2003

Tip #143
Take time for rec-reation before your body makes time for wreck-reation.
Published On March 11, 2003

Tip #144
So many people have so much to live on but nothing to live for.
Published On March 18, 2003

Tip #145
If you don't stand for something, you'll fall for anything.
Published On March 25, 2003

Tip #146
Communication works for those who work at it.
Published On April 1, 2003

Tip #147
Teamwork makes the dream work.
Published On April 8, 2003

Tip #148
Don’t be content with "average." That means you’re as close to the bottom as you are to the top.
Published On April 15, 2003

Tip #149
You change your life when you change your mind.
Published On April 22, 2003

Tip #150
If you can't be kind, at least have the decency to be vague.
Published On April 29, 2003

Tip #151
Who gossips to you will gossip of you.
Published On May 6, 2003

Tip #152
If you want to G-E-T, you’ve got to A-S-K.
Published On May 13, 2003

Tip #153
Ask and you shall receive.
Published On May 20, 2003

Tip #154
Unforgiveness is like drinking a poison and hoping the other will die.
Published On May 27, 2003

Tip #155
Talking is sharing, but listening is caring.
Published On June 3, 2003

Tip #156
When you talk, you repeat what you already know; when you listen, you often learn something.
Published On June 10, 2003

Tip #157
Age is a matter of mind. If you don't mind, it doesn't matter.
Published On June 17, 2003

Tip #158
The happiest people are those who are too busy to notice.
Published On June 24, 2003

Tip #159
You must always deliver more in perceived value than you take in cash cost.
Published On July 1, 2003

Tip #160
When the customer has lots of choices, you need to be better or different than the competition.
Published On July 8, 2003

Tip #161
A moment of magic can bring an eternity of profit.
Published On July 15, 2003

Tip #162
You outsmart the competition when you out serve the competition.
Published On July 22, 2003

Tip #163
Customer Service Champions do just a little bit more - AND THEN SOME.
Published On July 29, 2003

Tip #164
It's not the high cost of living. It's the cost of living high -- that causes the stress.
Published On August 5, 2003

Tip #165
There is never enough time...unless you're serving it.
Published On August 12, 2003

Tip #166
The great paradox of our age is that we have added years to life, not life to years.
Published On August 19, 2003

Tip #167
It is easy to see through people who make spectacles of themselves.
Published On August 26, 2003

Tip #168
Never try to teach a pig to sing. It wastes your time and it irritates the pig.
Published On September 2, 2003

Tip #169
"God gives every bird its food, but he does not throw it into the nest."
Published On September 9, 2003

Tip #170
Some people are successful in mastering life while others permit life to master to them.
Published On September 16, 2003

Tip #171
Your success in any given task will be shaped by the extent to which you love the other people involved in that task.
Published On September 23, 2003

Tip #172
What you get is what you see.
Published On September 30, 2003

Tip #173
When you see a "toothache," you'll know it's time for understanding.
Published On October 7, 2003

Tip #175
If attitudes are contagious, are yours worth catching?
Published On October 14, 2003

Tip #176
If you want to be positive, you must speak the positive and see the positive.
Published On October 21, 2003

Tip #177
You tend to get what you expect. So practice positive expectations.
Published On October 28, 2003

Tip #178
Put it in writing.
Published On November 11, 2003

Tip #179
It's not about who's right but what's important.
Published On November 18, 2003

Tip #180
We could learn a lot from crayons. Some are sharp. Some are pretty. Some are dull. Some have weird names. And they all are different colors. But they all have to learn to live in the same box.
Published On November 25, 2003

Tip #181
What the mind can conceive and the heart can believe you will achieve.
Published On December 2, 2003

Tip #182
When you change what you think, you change what you do. And when you change what you do, you change what you get.
Published On December 9, 2003

Tip #183
Love doesn't make the world go round. Love is what makes the ride worthwhile.
Published On December 16, 2003

Tip #184
The best present is your presence.
Published On December 23, 2003

Tip #185
If you speak with tact, you have much less to retract.
Published On December 30, 2003