Article#1
Good will takes a while; bad will takes just a moment.
 

Article #2
Integrity matters. Character counts. Trust is the ultimate competitive advantage.
 

Article #3
It's nice to have "satisfied" customers, but it's the "enthusiastic" customers that really count.
 

Article #4
Two wrongs don't make a right, but sometimes, two rights can right a wrong.
 

Article #5
The customer is always right ... sometimes confused, misinformed, rude, stubborn, changeable, and even downright stupid, but never wrong.
 

Article #6
Everyone has a customer. The question is--are you in the customer service business or the customer processing business?
 

Article #7
Don't worry about serving your customers. Somebody else in another company is always willing to do it.
 

Article #8
Business goes where it is asked and stays where it is thanked.
 

Article #9
If you think customers aren't important, try doing business without them for ninety days.
 

Article #10
The greatest danger you'll ever face at work is thinking everything is okay if your customers are satisfied.
 

Article #11
Charisma will open a lot of doors but character will keep you in there.
 

Article #12
You must always deliver more in perceived value than you take in cash cost.
 

Article #13
When the customer has lots of choices, you need to be better or different than the competition.
 

Article #14
A moment of magic can bring an eternity of profit.
 

Article #15
You outsmart the competition when you out serve the competition.
 

Article #16
Customer Service Champions do just a little bit more - AND THEN SOME.
 

Article #1
If you're not making mistakes, you're not taking risks, and that means you're not going anywhere.
 

Article #2
Trust is a must or the relationship will bust.
 

Article #3
Your past success is proof -- proof that you were right once. It's not a guarantee that you will be successful in the future.
 

Article #4
Open your arms to change, but don't let go of your values.
 

Article #5
Flexible people don't get bent out of shape.
 

Article #6
Great organizations and great leaders plan from imagination, not memory.
 

Article #7
Security is an illusion. Opportunity is all you have.
 

Article #8
Four frogs are sitting on a log. One decides to jump. How many are left?
 

Article #9
Complaining that everything is changing too rapidly is like complaining that rocks are hard. It's true but useless.
 

Article #10
Sometimes you have to do something you hate to create something you love.
 

Article #11
The certainty of misery is better than the misery of uncertainty.
 

Article #12
If you're not living on the edge, you're taking up too much space.
 

Article #13
Tough times never last but tough people do.
 

Article #14
The only time people change is when they are confronted by strong leadership, crises, or both.
 

Article #15
Break your habits before they break you.
 

Article #16
Managing change in today's world is like trying to dance with a gorilla. You don't stop when you get tired. You stop when the gorilla gets tired.
 

Article #17
You cannot discover new oceans unless you have the courage to lose sight of the shore.
 

Article #18
Don’t let your comfort zone become a danger zone.
 

Article #19
People change when you change your attitude toward them.
 

Article #20
If you have to know it before you do it, you will only do those things you've already done.
 

Article #21
Good intentions are like crying babies in church. They should be carried out immediately.
 

Article #22
You tend to get what you expect. So practice positive expectations.
 

Article #23
You cannot discover new oceans unless you have the courage to lose sight of the shore.
 

Article #24
"Progress is impossible without change, and those who cannot change their minds cannot change anything."
 

Article #25
Nothing frightens people more than change they can't understand and they can't control.
 

Article #26
Go out on a limb. That's where the fruit is.
 

Article #27
"Change is not made without inconvenience, even from worse to better." Richard Hooker
 

Article #28
The only person who likes change is the baby with a wet diaper.
 

Article #1
No one ever gets too much appreciation, and yet appreciation is at the very heart of every strong relationship and every bit of peak performance.
 

Article #2
Compensation is a right, but praise is a gift.
 

Article #3
Demanding perfection is demoralizing. Rewarding progress is invigorating.
 

Article #4
Live and let live is fine, but live and help live is better.
 

Article #5
You can pay people to perform. You can't pay them to excel.
 

Article #6
Motivation is not enough. If you motivate an idiot, all you have is a motivated idiot.
 

Article #7
Education without motivation serves no useful purpose.
 

Article #8
Never deprive someone of hope. It may be all he has.
 

Article #9
People change when you change your attitude toward them.
 

Article #10
Often times, your understanding is the soil in which other people grow.
 

Article #11
The more you believe in others, the more they'll do to prove you right.
 

Article #12
Good managers remember to recognize employees. Great managers do it every day.
 

Article #13
If you fail to honor others, they will fail to honor you.
 

Article #14
All things grow with love.
 

Article #15
Your success in any given task will be shaped by the extent to which you love the other people involved in that task.
 

Article #16
What you get is what you see.
 

Article #17
When you see a "toothache," you'll know it's time for understanding.
 

Article #18
Put it in writing.
 

Article #19
The more you understand people the better off you will be.
 

Article #20
To the degree you give others what they need, they will give you what you need.
 

Article #21
The spirit of friendship can be the spark that lights the fire of motivation.
 

Article #22
Ordinary people  have a dream. But extraordinary people instill a dream.
 

Article #23
It takes more than an occasional tune-up to keep your staff in gear.
 

Article #24
In the long run you hit only what you aim at. Therefore, though you should fail immediately, you had better aim at something high." Henry David Thoreau
 

Article #25
"Whatever you dream you can you, begin it. Boldness has genius, power, and magic in it." Goethe
 

Article #1
No one ever gets too much appreciation, and yet appreciation is at the very heart of every strong relationship and every bit of peak performance.
 

Article #2
If you think relationships are a lot of work, try doing everything all by yourself.
 

Article #3
It's okay to invest in your career, but don't forget to invest in your relationships. One will make you a living; the other will give you a life.
 

Article #4
A person who never changes his mind is either stubborn or stupid.
 

Article #5
You either brighten the world or darken the world. What are you doing today?
 

Article #6
If the grass seems greener across the street, maybe they're using better fertilizer.
 

Article #7
If you don't release them, you'll resemble them.
 

Article #8
People who fight fire with fire end up with ashes.
 

Article #9
If you can't love your enemies, at least be polite to your friends.
 

Article #10
When the problems of others matter to you, your success will matter to them.
 

Article #11
Good friends are hard to find, harder to leave, and impossible to forget.
 

Article #12
Friends are angels who lift us to our feet when our wings have trouble remembering how to fly.
 

Article #13
Never exchange five minutes of discomfort for two weeks of work and a year of resentment.
 

Article #14
When you know HOW to say "No" and WHEN to say "Yes," you will have power.
 

Article #15
Exercise caution in judgment but never in understanding.
 

Article #16
If your favorite form of exercise is jumping to conclusions, you're going to trip up.
 

Article #17
Often times, your understanding is the soil in which other people grow.
 

Article #18
The best present is your presence.
 

Article #19
You can give without loving, but you cannot love without giving.
 

Article #20
We're not here for a long time. So let's at least make it a good time.
 

Article #21
If you can't be kind, at least have the decency to be vague.
 

Article #22
Who gossips to you will gossip of you.
 

Article #23
If you want to G-E-T, you’ve got to A-S-K.
 

Article #24
Unforgiveness is like drinking a poison and hoping the other will die.
 

Article #25
Your success in any given task will be shaped by the extent to which you love the other people involved in that task.
 

Article #26
When you see a "toothache," you'll know it's time for understanding.
 

Article #27
When you throw dirt, all you do is lose ground.
 

Article #28
Put it in writing.
 

Article #29
We could learn a lot from crayons. Some are sharp. Some are pretty. Some are dull. Some have weird names. And they all are different colors. But they all have to learn to live in the same box.
 

Article #30
Love doesn't make the world go round. Love is what makes the ride worthwhile.
 

Article #31
The best present is your presence.
 

Article #32
If you speak with tact, you have much less to retract.
 

Article #33
The more you understand people the better off you will be.
 

Article #34
Love is grand. Divorce is a hundred grand.
 

Article #35
If you're going to find out sooner than later, then sooner is better than later.
 

Article #36
A relationship without trust is not a relationship.
 

Article #37
If loyalty is a thing of the past, then trust is a necessity of the present.
 

Article #38
If you desperately need the approval of others, you'll never have their respect.

 

Article #1
Good listeners are not only popular everywhere, but after a while, they’re also quite intelligent.
 

Article #2
Your past success is proof -- proof that you were right once. It's not a guarantee that you will be successful in the future.
 

Article #3
Asking stupid questions is always better than correcting stupid mistakes.
 

Article #4
Gossip is saying behind a person's back what you would never say to his face, and flattery is saying to his face what you would never say behind his back.
 

Article #5
If you want to be seen, stand up. If you want to be heard, speak up. If you want to be loved, shut up and listen.
 

Article #6
You don't have to get up to leave the room.
 

Article #7
People who fight fire with fire end up with ashes.
 

Article #8
If you can't love your enemies, at least be polite to your friends.
 

Article #9
Never exchange five minutes of discomfort for two weeks of work and a year of resentment.
 

Article #10
When you know HOW to say "No" and WHEN to say "Yes," you will have power.
 

Article #11
You can catch a lot more fish with worms than strawberries.
 

Article #12
Exercise caution in judgment but never in understanding.
 

Article #13
If your favorite form of exercise is jumping to conclusions, you're going to trip up.
 

Article #14
We're not here for a long time. So let's at least make it a good time.
 

Article #15
Communication works for those who work at it.
 

Article #16
If you can't be kind, at least have the decency to be vague.
 

Article #17
Who gossips to you will gossip of you.
 

Article #18
If you want to G-E-T, you’ve got to A-S-K.
 

Article #19
Talking is sharing, but listening is caring.
 

Article #20
When you talk, you repeat what you already know; when you listen, you often learn something.
 

Article #21
When you throw dirt, all you do is lose ground.
 

Article #22
It's not about who's right but what's important.
 

Article #23
Love is grand. Divorce is hundred grand.
 

Article #24
If you're going to find out sooner than later, then sooner is better than later.
 

Article #25
"A good listener is not only popular everywhere, but after awhile he knows something." Wilson Mizner
 

Article #26
"It takes two to speak the truth. One to speak and another to listen." Henry Thoreau
 
 

Article #1
The man who works from 8 to 8 every day will both be very successful and fondly remembered by his widow's next husband.
 

Article #2
It's okay to invest in your career, but don't forget to invest in your relationships. One will make you a living; the other will give you a life.
 

Article #3
Don't sweat the small stuff, and most things are small stuff.
 

Article #4
Upset stomach? It may not be what you're eating but what's eating you.
 

Article #5
If you can't find time for recreation, sooner or later your body will make time for illness.
 

Article #6
Lots of people have learned how to achieve in life. Only a few have learned how to enjoy life.
 

Article #7
You can't change the past, but you can ruin the present by worrying about the future.
 

Article #8
If you love yourself, you'll take care of yourself.
 

Article #9
Your life will be determined by your priorities or your pressures.
 

Article #10
If you want something in your life, you have to make a space for it.
 

Article #11
The person who is good at making excuses is seldom good for anything else.
 

Article #12
Health is merely the slowest possible rate at which one can die.
 

Article #13
Money doesn't buy happiness, but thankfulness will.
 

Article #14
Patience is the ability to idle your motor when you feel like stripping your gears.
 

Article #15
Take time for rec-reation before your body makes time for wreck-reation.
 

Article #16
It's not the high cost of living. It's the cost of living high -- that causes the stress.
 

Article #17
There is never enough time...unless you're serving it.
 

Article #18
The great paradox of our age is that we have added years to life, not life to years.
 

Article #19
"God gives every bird its food, but he does not throw it into the nest."
 

Article #20
Some people are successful in mastering life while others permit life to master to them.
 

Article #21
Rest time is repair time.
 

Article #22
Take out the stress before it takes you out.
 

Article #23
It's hard to be fit as a fiddle when you're shaped like a cello.
 

Article #24
"Patience is the companion of wisdom." St. Augustine
 

Article #25
"Without work, all life goes rotten, but when work is soulless, life stifles and dies." Albert Camus
 

Article #26
"It is not work that kills men; it is worry.  Worry is rust upon the blade." Henry Ward Beecher
 

Article #1
The hard thing about doing nothing is you never know when you're done.
 

Article #2
The average person spends $1000 a year on the outside of his head but only $10 a year on the inside of his head. Something is radically wrong with this picture.
 

Article #3
If you're not in the process of learning more and getting better, your competition is, and when the two of you meet, guess who has the upper hand?
 

Article #4
There are many definitions of "success," but the only "true" definition is living your life on purpose, instead of by accident.
 

Article #5
The purpose of life is a life of purpose.
 

Article #6
Some people dream of worthy accomplishments while others stay awake and do them.
 

Article #7
If you know your "why," any "how" is possible.
 

Article #8
More often than not, genius comes disguised in persistence.
 

Article #9
Your life will be determined by your priorities or your pressures.
 

Article #10
If you want something in your life, you have to make a space for it.
 

Article #11
Pray it up to bring it down.
 

Article #12
Motivation is not enough. If you motivate an idiot, all you have is a motivated idiot.
 

Article #13
Excuses are like noses. We all got one, and they all smell.
 

Article #14
Most people plan for everything in their lives except their lives.
 

Article #15
Make a difference, somehow, somewhere, with someone.
 

Article #16
So many people have so much to live on but nothing to live for.
 

Article #17
If you don't stand for something, you'll fall for anything.
 

Article #18
Don’t be content with "average." That means you’re as close to the bottom as you are to the top.
 

Article #19
You change your life when you change your mind.
 

Article #20
Vision is the ability to see in the darkness.
 

Article #21
If you don't have a goal, you don't get the gold.
 

Article #22
Aim for the top. There are so few at the top that it is almost lonely up there.
 

Article #1
Trust is a must or the relationship will bust.
 

Article #2
Integrity matters. Character counts. Trust is the ultimate competitive advantage.
 

Article #3
A loser wants his way. A winner makes his way.
 

Article #4
Trust or rust!
 

Article #5
Meetings always take time. The question is, "Are you doing time, killing time, or using time?”
 

Article #6
A meeting is no substitute for progress.
 

Article #7
You can catch a lot more fish with worms than strawberries.
 

Article #8
Employees will forgive and forget a leader's errors in judgment, but they will never forget his lack of integrity.
 

Article #9
If honesty doesn't sell, nothing should.
 

Article #10
Communication works for those who work at it.
 

Article #11
Teamwork makes the dream work.
 

Article #12
It is easy to see through people who make spectacles of themselves.
 

Article #13
Never try to teach a pig to sing. It wastes your time and it irritates the pig.
 

Article #14
Nothing is impossible to the person who doesn't have to do it himself.
 

Article #15
It takes more than an occasional tune-up to keep your staff in gear.
 

Article #16
The nice thing about teamwork is that you always have others on your side.
 

Article #17
A relationship without trust is not a relationship.
 

Article #18
If loyalty is a thing of the past, then trust is a necessity of the present.
 

Article #19
"He who influences the thought of his times influences the times that follow." Elbert Hubbard
 

Article #20
If you want to G-E-T, you have to A-S-K.
 

Article #21
"Ask and it shall be given to you." J.C.

 

Article #1
Fun and work are not opposites. In fact, they go together. Employees work harder and customers spend more money in an atmosphere of fun.
 

Article #2
If you don't like your job, you've got three choices. You can live, lobby, or leave.
 

Article #3
Compensation is a right, but praise is a gift.
 

Article #4
If you aren't having fun in your work, fix the problem before it gets serious. And if you don't fix it, go away before you spoil the fun for the rest of us.
 

Article #5
Good managers remember to recognize employees. Great managers do it every day.
 

Article #6
Never deprive someone of hope. It may be all he has.
 

Article #7
Leaders provide the sky in which others may soar.
 

Article #8
People change when you change your attitude toward them.
 

Article #9
Often times, your understanding is the soil in which other people grow.
 

Article #10
Good managers remember to recognize employees. Great managers do it every day.
 

Article #11
If you fail to honor others, they will fail to honor you.
 

Article #12
All things grow with love.
 

Article #13
We're not here for a long time. So let's at least make it a good time.
 

Article #14
Teamwork makes the dream work.
 

Article #15
Your success in any given task will be shaped by the extent to which you love the other people involved in that task.
 

Article #16
If attitudes are contagious, are yours worth catching?
 

Article #17
If you want to be positive, you must speak the positive and see the positive.
 

Article #18
Put it in writing.
 

Article #19
If you speak with tact, you have much less to retract.
 

Article #20
The speed of your success will be determined by your T &E or your OP & E.
 

Article #21
Take out the stress before it takes you out.
 

Article #22
You can't afford the luxury of a negative attitud