Below you'll find a list of all posts that have been tagged as “customer success”
As a professional speaker and leadership coach, I can read your mind. Well, sort of. But I do know the ONE question that has cost you more time, money, and energy than anything else in your life. The question that’s been bugging you and everyone else in this world is … “How do I get people to do what I want …
I’m rather sick of it. People everywhere saying “I want … I want … I want.” I want my company to … I want my boss to … I want my spouse to … I want my kids to …I want my parents to … I want the President to … I want Big Tech to …” As a speaker, …
Need virtual or remote presentations? I am providing live, high-energy, content-rich, results-producing virtual presentations to all my clients. Plus one-on-one coaching. As a high school kid, Mike McKinley had a small garbage business. Sometimes his father would drive him from house to house as Mike picked up the garbage. On one of those occasions, his Dad yelled at him, “Pick up that …
According to a well-known Gallup poll of more than 1 million employed U.S. workers, a bad boss is the #1 reason people quit their jobs. It’s a huge retention issue. As Gallup said, “People leave managers, not companies … In the end, turnover is mostly a manager issue.” It’s also a bottom-line issue. A poorly-led workforce is 50% less productive …
