Dr. Zimmerman | Positive Communication Pro Communication skills

6 ways to turn your customers into your ambassadors (part 2)

Need virtual or remote presentations? I am providing live, high-energy, content-rich, results-producing virtual presentations to all my clients. Plus one-on-one coaching. As a high school kid, Mike McKinley had a small garbage business. Sometimes his father would drive him from house to house as Mike picked up the garbage. On one of those occasions, his Dad yelled at him, “Pick up that …

Dr. Zimmerman | Positive Communication Pro & Communication skills

6 Ways to Turn Your Customers into Your Ambassadors (Part 1)

Need virtual or remote presentations? I am providing live, high-energy, content-rich, results-producing virtual presentations to all my clients. Plus one-on-one coaching. “Businesses are built on satisfied customers.” True or false? Almost everyone says “True.” It only makes sense. However, the answer is “false.” A study by the Forum Corporation says almost 40% of your “satisfied” customers will switch to another vendor. As …

The #1 Secret to Better Relationships? Treat The Other Person Like a Customer.

It was a major turning point in my life.  I had earned the CSP (Certified Speaking Professional) and been inducted into the Speaker Hall of Fame, along with the likes of President Ronald Reagan, General Colin Powell, and best-selling authors Ken Blanchard and Jack Canfield.  My speaking career was going gang busters.  I was being asked to speak everywhere almost …

The ONE question that everybody asks. The ONE answer that gets people to do what you want.

Everybody in the world asks the same question. All executives, all managers, supervisors and coworkers. Even all spouses, partners and parents ask the same question. So what’s the question? If you don’t know, you’re in trouble. And if you don’t know the answer to the question, you are having a lot more stress, anger, anxiety, frustration, and disappointment than you …