CONFLICT RESOLUTION

Description

6 Strategies For Coming Together Rather Coming Apart

You’re always going to have problems.  You’re always going to have conflicts.

That’s why I tell my audiences … the opposite of conflict is not peace; it’s problem solving.  If you’re going to have a life that works and a career you enjoy, then you’ve got to get good at resolving the inevitable conflicts that are going to come your way.

THE PROBLEM WITH CONFLICT

Of course, you might think, really?  Conflict resolution is that big of a deal? 

You bet it is.   Research has found that workers who experience conflict in their workplace are 70% less productive in their jobs. And witnesses to those conflicts are 40% less productive than they would be in a workplace that is stress-free. 

The importance of conflict resolution skills is just as important in your personal relationships.  For 20 years, Dr. John Gottman has studied what makes a relationship work and what makes it fail. Without a doubt, he says the best predictor of a relationship lasting or falling apart is a couple’s conflict resolution skills.

THE PROMISE OF CONFLICT RESOLUTION

So what can you do when conflicts inevitably invade your work or your life?  You don’t have to wait until things get so bad at work or at home that you need a mediator or a counselor. 

You can and should use the 6 simple but powerful strategies I teach in this 60-minute audio webinar.    With these 6 strategies, you will be able to turn almost any conflict into a win-win situation.

WHAT YOU’RE GOING TO LEARN IN THIS WEBINAR

In particular, I’ve found 6 strategies that will make all the difference in your effectiveness in any conflict situation.   And I’ll teach you to how all 6 strategies in this 60-minute webinar.

Strategy #1: A win-win approach.  It’s all about the attitude you bring to a conflict situation.  In this webinar, you will learn how to focus more on “what you and the other person can feel good about” instead of just focusing on “what you want for yourself.” 

Strategy #2: Positive possibilities.  When someone criticizes you, you need to know how to stay free of defensiveness.  So I will teach you how to squeeze the positive out of the other person’s comments.

Strategy #3: Empathy.  When empathy isn’t present, more often than not, conflicts start and conflicts grow. You will learn how to effectively and appropriately empathize with others … because, when you do this well, the whole conflict becomes less intense.

Strategy #4:  Assertive communication.  When you use certain phrases such as “you always … or … you never” and a host of other words, the other person is bound to get angrier and more defensive.  In this webinar, you will learn how to speak for yourself, using “I” statements and a variety of assertive self-empowering communication tools. 

Strategy #5:  Cooperative language.  If you phrase your comments in the wrong way, you turn the other person into a bigger-than-necessary adversary.  So you will learn how to speak in such a way that the other person is drawn towards you rather than pushed away.

Strategy #6:  Negotiation.  Conflict resolution is not about stomping the other person into the ground or beating her into submission.  It’s all about mastering a process that brings you and the other person to a mutually-agreed upon solution.  And you will also learn that process in this webinar.

If you’re still skeptical about the value of this intense and practical webinar on “Conflict Resolution:  6 Strategies For Coming Together Rather Than Coming Apart,”  then listen to…

WHAT PAST CUSTOMERS HAVE TO SAY

Kim Gurley, a Deployment Manager at Ernst & Young, says, “I love Dr. Zimmerman’s conflict resolution webinar.”

Kathy Tenner commented, “I enjoyed your down-to-earth advice.  My son will fight forever about ‘who said what’ and ‘who is right,’ and it is always frustrating for me.  Now I’m using your approach, remembering ‘what matters most is not who is right, but what is right.’”

Chaz Kinnear, a Support Manager for the Charles River Development in the U.K., says, “Another highly interesting and thought-provoking webinar from Dr. Zimmerman.”

John Schumacher, a branch President at American Federal Bank, writes, “I so appreciated your help on the topic of Empathy.  Now I’m much more tuned into what the other person is feeling and have a better understanding of his/her point of view.  It was a great hour of training.”

Thea Parada comments, “What I liked about the webinar was how simple the methods were in dealing with conflict.  I’ve already used your strategies to help my coworkers open up and get answers to my questions.  I really enjoyed this program!”

Jeff Havens, who works at the nation’s largest automobile insurance company, says, “Thank you for providing such an informative session.  I learned a lot, and I’m putting your strategies into practice.”

Ron Brooks, a tomato supply chain expert, writes, “The webinar materials were precise, well organized and filled with good examples that I could use in our meetings.  Great set of tools!”

Traci Hindman reports, “Three of the most powerful tips I picked up from this webinar are 1) use the phrase ‘Help me understand,’ 2) be tough on the problem and not the people, and 3) focus on what’s right versus who is right.  It works!”

And James Gragg, a Director at the Quincy Medical Group, says, “Once again, I was not disappointed by a Dr. Zimmerman webinar. This webinar presented clear, concise information and examples of the old ineffective habits we often use during conflict.  But more importantly it gave me new strategies for resolving conflict.  I’m convinced your techniques and tactics are the skill set we all need to set the stage for successful conflict resolution.”

HOW TO GET YOUR COPY OF THIS WEBINAR

Easy!  Just click here and I will send you an audio MP3 recording of this 60-minute webinar … PLUS a multi-page handout you can use to follow along and capture every point I make in this content-rich program.  You’ll have it all, sent to your computer, within minutes.

It’s time for you to stop avoiding, withdrawing from, smoothing over, or terrorizing your way through conflict.  It’s time to resolve conflicts with more skill and more ease than ever before.  Order your MP3 audio recording and handout now.