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Employee Recognition:
I'm amazed, but perhaps I shouldn't be. I've been
speaking around the world for about 20 years, and I
still hear the same complaint I heard back in the 80's.
Employees complain they can do a hundred things right and
not hear a thing about it. They do one thing wrong, and
someone's right on their back.
When I ask managers about this complaint, I get several
responses. Some say, "Yeah, I know I should be giving
out more praise, but I just forget" or "I'm to busy. "
The more cynical ones say, Look, I pay people to do their
jobs. I don't have to praise them. "
No, you don't have to praise your employees, or your
colleagues, for that matter. But let's get right to the
bottom line. People will work harder and accomplish more
with a paycheck and praise than they will with just a
plain old paycheck. So there's a payoff when you
praise -- if you praise correctly.
So let me extract a couple of nuggets from my program on
"Peak Performance: Motivating The Best In Others". Let
these nuggets guide you in becoming more effective in your
work with others.
First, NEVER LET GOOD WORK GO UNNOTICED. WHEN YOU SEE IT,
SAY IT. People ask me all kinds of questions about timing.
When is it the right time or best time to praise someone
for something he/she did? Almost always, the best time to
praise good work is at the very moment you notice it.
If you wait, you run the risk of forgetting or the other
person thinking you didn't care or didn't notice.
Second, WHEN YOU SAY IT, SPECIFY "IT". If you give general
praise, like "atta boy. . . good job. . . nice work. . . terrific,"
the recipient may think you're just saying it, that you
don't really mean it. After all, general praise is almost
effortless and could be almost mindless. But when you
describe exactly what you liked in the other person's
performance, he/she knows that you know what you're talking
about.
THIRD, WHEN YOU SPECIFY IT, PERSONALIZE IT. In other words,
use the other person's name. Everyone's been trained to
listen more carefully to those sentences that include his/her
name. It just works better to say "Anne, I really appreciate
the extra time you put into the project," instead of
saying "Thanks".
Action for Employee Recognition:
This week give the gift of praise five times. Give a
compliment to five different people using the guidelines
outlined above. To make sure you don't forget, put five
pennies in your left pocket, or some such place, and each
time you give a compliment, move a penny from your left
pocket to your right pocket. When all five pennies are
in your right pocket, you've accomplished your mission.
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